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How We Handle Your Personal Information

At situs gbosky, your personal data is collected only for the purposes of running your account, processing your deposits via DANA, OVO, GoPay and QRIS, and keeping your…

Data collected only as neededDANA, OVO, GoPay & QRIS transaction records protectedAccount data retained per applicable local lawYou may request data access anytimeNo data sold to third parties
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situs gbosky How We Handle Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your personal information is stored, want to correct an error in your account details, or need to submit a formal data-access request, our privacy support team is available around the clock. You can reach us through live chat directly inside your account dashboard, by email at our dedicated privacy address, or via our WhatsApp line — all three channels are monitored 24 hours a day, seven days a week, including public holidays observed in Indonesia.

Team online

Live Chat

Open the chat widget inside your account dashboard at any time. A privacy-trained agent will respond within two minutes during peak hours and within five minutes overnight — no queue number needed.

Email Privacy Desk

Send your data-access or correction request to our dedicated privacy email. We acknowledge every email within four hours and resolve straightforward requests within three working days for accounts based in Indonesia.

WhatsApp Support

Message our WhatsApp line with your registered account number and a short description of your privacy request. Agents active 24/7 can update contact details, initiate data reviews, or escalate a formal deletion request.

DATA HANDLING STANDARDS

Six Ways We Protect Your Account Data

From the moment you open your account to the day you request data removal, we apply consistent technical and procedural controls.

Encryption at Rest and in Transit

All personal records — including your DANA and OVO identifiers — are encrypted using AES-256 at rest. Data moving between your device and our servers travels over TLS 1.3, reducing the window for interception to near zero.

Cookie Policy and Browser Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can review and withdraw cookie consent from the preference panel in your account settings at any time — changes apply within one browser session.

Account Security and Login Monitoring

Every login attempt is checked against your registered device fingerprint and IP range. Anomalous access — such as a new device in a different city — triggers a verification step before your account lobby becomes visible.

Data Retention Schedule

We retain active account data for as long as your account remains open. Once you close your account, transaction records are held for the minimum period required — this depends on local law — then permanently purged from our systems.

Who Receives Your Data

We share data only with payment processors (GoPay, QRIS operators, OVO, DANA) strictly to complete your transactions, and with fraud-prevention services. We do not sell, rent or barter your personal data to marketing companies or data brokers.

Requesting Changes or Deletion

Submit a correction or deletion request via live chat or email. We will confirm receipt within four hours, action verifiable changes within three working days, and send you a written confirmation once your data has been amended or removed.

Your Privacy Questions Answered

Below are the questions we receive most often about data collection, storage, and your rights as an account holder with us. Each answer reflects our actual practice — if something is unclear or your situation is not covered here, contact our privacy desk through live chat and we will respond with a specific answer for your account.

We collect your name, email address, phone number and the payment identifiers you use — such as your DANA wallet number or OVO account. We also log your device type and IP address to protect your session from unauthorised access.

Transaction records linked to GoPay, QRIS, DANA and OVO are kept for the minimum period required under applicable rules — this depends on local law. Once that period ends, the records are deleted from our active systems and backups on schedule.

Yes. Submit a data-access request via live chat or our privacy email with your registered account number. We will compile and send you a structured summary of everything we hold within seventy-two hours of receiving your request.

We share data only with payment processors needed to complete your DANA, OVO, GoPay or QRIS transactions, and with fraud-detection services. We do not sell your data to advertisers, data brokers or any unrelated third party.

Log into your account, go to the profile settings page, and edit your contact details directly. For changes that affect your linked payment method — such as a new OVO number — contact live chat so we can verify the update and keep your withdrawal records consistent.

Once your account is closed, we retain only the transaction records required by applicable law — this depends on local law. All other personal data, including your email and device logs, is scheduled for deletion within thirty days of account closure confirmation.

We use session cookies to maintain your login and analytics cookies to measure page performance. You can adjust or withdraw cookie consent at any time from the preference panel in your account settings — your chosen settings take effect within the same browser session.

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